Problem Solving for Managers
Problem solving is best accomplished when the process, expectations, and outcomes are shared with other leaders in your company. In this module, learn to use these basic tools to review your problem solving thought process and then coach your managers and leaders through that common process. This is a key step in preparing to delegate decision-making responsibilities to others in your company
The module is available for instant download and includes
- Be the Problem Solver (video)
- Policy Patrol (video)
- Get Them What They Need (video)
- Dot Checker for Problem Solving (spreadsheet)
- Problem Solving Flow Chart (document)
- Policy Patrol Tracker and Forms (document)
This is the toolkit developed and used by Liz Trotter, founder and owner of American Maid Cleaning in Olympia, WA. Liz is also a charter member of Cleaning for a Reason and a past board member of ARCSI.
This toolkit/module was first released as the April 2014 installment of the HiPEP: High Performance Employee Program subscription.