Employee Satisfaction Survey
This module focuses on using surveys and activities to learn more about what attitudes, ideas, and goals employees have about the work they are doing in your company. You want to focus on gathering information from your employees about how they view their job, their role in the company, their success, their opportunities. To do this, you can use two surveys and a scoring system to track attitudes and changes from quarter-to-quarter and from year-to-year.
Using surveys in your company is great way to boost morale and increase employee engagement. This month you are going to learn how to use your core values when looking for, interviewing, hiring, and firing employees.
This module works best when you've successfully completed the Leading with Mission Statement and Core Values module.
The module is available for instant download and includes
- Surveys: Their Value in Your Company (video)
- Role Play with Solo Cleaner (video)
- Role Play on Working with Objections (video)
- Employee Views (video)
- Survey Instructions and Scoring (document)
- Survey #1 (document)
- Survey #2 (document)
- Survey Tracker (dynamic spreadsheet)
This is the toolkit developed and used by Liz Trotter, founder and owner of American Maid Cleaning in Olympia, WA. Liz is also a charter member of Cleaning for a Reason and a past board member of ARCSI.
This toolkit/module was first released as the February 2013 installment of the HiPEP: High Performance Employee Program subscription, then known as Culture Circus.