Customer Service Video Training
The more employees you bring on - the more customers you add to your schedule - the bigger your company gets, the more critical tight, consistent customer service is, both its shining moments and its pitfalls. Need evidence? Just check out the role online reviews play and the ways review sites give every advantage to customers and limit a business's response and recourse options.
That's why customer service - specifically TEACHING customer service - to your staff is vital to your overall business strategy.
The Field Staff Training video series on Customer Service is a collection of instant download videos presenting basic professional behaviors, response types to common customer issues, and beginner sales assistance - primarily upselling to current customers whose spaces your staff cleans. Each set includes 5 short videos (5-7 minutes on average) in a series that introduces, challenges, and reinforces the lesson of the set.
Browse our collection on Customer Service - and be sure to check out our collections on all areas of professional development.