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Behind the Scenes at American Maid
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Behind the Scenes at American Maid

  • $ 64900

Olympia, WA - July 20, 2018



What does a strong culture really look like?  How do you create it?  Go behind the scenes and find out how American Maid gets employees to operate at peak efficiency and performance levels – average 96% satisfaction rating - with no field manager.  Why do they stay an average 5 years or more?  Learn the actionable things you can do in your company to virtually eliminate problems with employees. Enjoy a full day of learning in the following areas:

Dispatch Teams – Dispatch focused on leadership habits, efficiency, and accountability

  1. Do these 3 things each morning and your Teams will WANT to do a great job every day
  2. Who is REALLY in charge when your Teams go out into the Field?
  3. “Control leads to compliance, autonomy leads to engagement.” – Daniel Pink (author of “Drive”) – see this powerful idea put into practice

Meet the Office – What makes the office staff perform to the highest levels when nobody is there to make sure they do?

  1. What are the tools/processes needed to keep from dropping balls and having things slip through the cracks?
  2. Meeting process – 5 secrets to a well-attended and enjoyed meeting while guaranteeing productive outcomes
  3. Focusing on the objectives of the company – how do they even know what the objectives are and why should they care?

Scheduling – Learn why the scheduling job is more than just a function of dispatching teams to clean homes

  1. Gain a deeper understanding of engaging the scheduling person and understanding the 3 key traits that every good scheduling person must have
  2. See core values brought to life in the scheduling process

Leadership Strategies that Work– Turning Managers into Leaders – The 6 vital differences

  1. Recognizing the WRONG behaviors is the first step in practicing the RIGHT behaviors
  2. Why telling people things more than once is part of the problem – do this instead
  3. This session will make you a better parent, partner, and friend ON TOP of making you an amazing person to work with and for.

Working Lunch – Everyone shares

  1. Share what you’ve learned so far and how you will implement in your business
  2. Share your individual frustrations in your business and prep for answers in the next sessions
  3. Share what “works” in your company and how to make it even better

Matter, Meaning, Measure, and Accountability – The cornerstones to every strong culture

  1. Have you ever thought to yourself “they don’t appreciate all I do for them! Maybe I’m just too nice!”  Get that problem fixed once and for all!
  2. Do you know how to make people feel like they matter to you and the company? Isn’t everyone replaceable?
  3. Should you or shouldn’t you show the good AND the bad? Should you or shouldn’t you let everyone see who the best and worst performers are?

The Tools – Receive and review some basic tools for creating MMMA in your company

  1. Caring Chart
  2. Matter Metrics
  3. Daily Engagement Videos
  4. Performance Evaluations
  5. Creative Action Plans (CAP)

Q&A and Create your Plan

Note to Foundations Alumni: visit your exclusive Foundations of Success Facebook Group to get a $150 Discount on this event!



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